Booking & Support
Need help with an AirportMix booking? You can find information below about booking confirmations, airline references, changes, cancellations, refunds and flight disruptions.
Your booking confirmation
After a successful booking, AirportMix sends a confirmation email to the email address provided during checkout.
Your confirmation contains important information including:
- your AirportMix booking reference;
- your flight itinerary;
- passenger information;
- the airline operating your flight; and
- your airline booking reference where available.
Please check your booking confirmation carefully after receiving it.
Can’t find your confirmation email?
Please check your spam or junk folder first. If you still cannot find it, contact us at
info@airportmix.com.
AirportMix reference and airline booking reference
Your AirportMix confirmation may contain both an AirportMix booking reference and an airline booking reference.
Your AirportMix reference helps us identify your booking when you contact AirportMix. The airline booking reference can often be used together with the passenger’s surname on the airline’s website or app to view or manage the flight and, when available, check in online.
Mix & Match bookings
If you selected an AirportMix Mix & Match itinerary, your outbound and return flights may be separate bookings.
This means you may receive separate airline booking references for each part of your journey. Different fare, change and cancellation conditions may also apply to each booking.
If you contact us about a Mix & Match booking, please provide your AirportMix reference so we can identify all relevant parts of your journey.
Changing your booking
Whether a flight can be changed depends on the airline and the fare conditions applicable to your booking. Some fares allow changes subject to a fee or fare difference, while others may not permit changes.
If you would like to request a change, email info@airportmix.com and include:
- your AirportMix booking reference;
- the lead passenger’s name; and
- the change you would like to request.
We will check the available options and applicable conditions for your booking. Please do not consider a change confirmed until you have received confirmation.
Cancelling your booking
Cancellation and refund eligibility depend on the fare conditions, airline rules, circumstances of the cancellation and any rights available under applicable law. Some fares may be non-refundable.
To request a cancellation, contact info@airportmix.com and include your AirportMix booking reference and the lead passenger’s name.
Please do not assume that your booking has been cancelled until you have received confirmation.
Refunds
If a refund is available, the amount will depend on the applicable fare conditions and the circumstances of the cancellation or change.
For Mix & Match itineraries, each separate booking may have different refund conditions.
Where a refund is approved, AirportMix will process the amount due using an appropriate payment method. The time required for the funds to appear may depend on the airline, payment provider and your bank or card issuer.
Flight changes, delays or cancellations by the airline
Airlines may occasionally change flight times, cancel flights or make other changes to a scheduled service.
Where AirportMix receives information about a material change affecting your booking, we will take reasonable steps to communicate it using the contact details provided with your booking. The airline may also contact you directly about operational changes.
Your rights following a delay, cancellation or significant schedule change depend on the circumstances and applicable passenger-rights legislation.
Check-in and travel documents
Customers are responsible for checking the applicable check-in requirements and ensuring that all travellers have the documents required for their journey.
Depending on your journey, this may include a valid passport or identity document, visa, transit documentation or other entry requirements.
Where online check-in is available, you can normally use the airline booking reference shown in your confirmation together with the passenger details requested by the airline.
Baggage and seats
Baggage allowances, seat selection and other optional services depend on the airline and fare selected. Please check your booking confirmation and the airline’s information for the conditions applicable to your flight.
Incorrect passenger information
If you notice an error in a passenger name, date of birth or other booking information after completing your booking, contact us as soon as possible.
Whether information can be corrected depends on the airline and fare conditions. Fees may apply and some changes may not be permitted.
Contact AirportMix
For help with an existing booking, email:
Please include your AirportMix booking reference whenever possible so we can locate your booking quickly.
For privacy and security reasons, please do not send payment card details by email.
For the contractual conditions applicable to bookings made through AirportMix, please see our Booking Terms & Conditions.